Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...
Moderator Greg Lindsay (from left) led a conversation with Mike Campbell, Hyland; Thomas Geraghty, Universal Destinations and Experiences; and Fiona Tan, Wayfair. BY Fast Company Custom Studio ...
Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...
Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses interact with customers through intelligent, automated conversations. This ...
Morning Overview on MSN
How AI chatbots keep you hooked and coming back for more
AI chatbots are no longer just tools that answer questions. They are engineered to feel like attentive companions, shaping conversations so that users linger, return and sometimes struggle to log off.
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