Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Moderator Greg Lindsay (from left) led a conversation with Mike Campbell, Hyland; Thomas Geraghty, Universal Destinations and Experiences; and Fiona Tan, Wayfair. BY Fast Company Custom Studio ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses interact with customers through intelligent, automated conversations. This ...

CRMwHATA integrates the WhatsApp Business API with other digital channels such as Facebook, Instagram, Telegram, and web chat ...