When Air Canada's chatbot gave incorrect information to a traveller, the airline argued its chatbot is "responsible for its own actions". Artificial intelligence is having a growing impact on the way ...

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

In a warning to global carriers adopting AI for customer service platforms, Air Canada lost a small claims court case against a grieving passenger when it tried and failed to disavow its AI-powered ...

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy.

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy.

The Canadian airline has been ordered to pay for a pricing mistake by a customer-service chatbot, highlighting why companies must invest in monitoring their AI tools, analysts say. A civil tribunal in ...

Picture yourself in this scenario: your grandmother dies in another part of the country, so you get on an airline website where a friendly chatbot convinces you to buy an airplane ticket now at full ...