Fintech is currently one of the major growth areas for call centers in the Philippines. The model of many fintech operators is lean; the focus is on the technology and offering their customers ...

The 6-Phase Protocol That Reduces Outsourcing Failure to Near Zero Over 65% of SME outsourcing initiatives fail to achieve their stated financial or customer experience objectives. Fortune 500 ...

In a Philippine hotel ballroom packed with stakeholders from the world’s second-largest provider of outsourcing services, their main trade group leader issued a bold call: embrace generative AI, don’t ...

Major business groups representing the Philippine outsourcing sector have pushed back against a US plan to bring customer service jobs back home, arguing that the proposed rules unfairly target ...

As your customer base grows, calls for inquiries and support increase. So, you’ll need to find a way to attend to customer needs without hindering other business operations. You can achieve that with ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

For decades, the glass monoliths of Bonifacio Global City, Makati, and Ortigas have served as the physical manifestation of the Philippines’ outsourcing dominance. The world’s largest BPO providers ...