While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning humans are still necessary.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan to understand their benefits. With Trampoline AI, health plans, third-party ...

The outcome of India's gamble carries weight far beyond its borders — a test case for whether embracing AI-driven disruption ...