The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Nicole is a social media journalist for the CDW family of technology magazines. The Internet is full of tips for demystifying and rethinking service level agreements in the cloud. The problem is that ...

Mike Chapple is a teaching professor of IT, analytics and operations at the University of Notre Dame. As more state and local government agencies turn to cloud computing to achieve flexibility, ...

Companies procuring or providing Software-as-a Service (SaaS) technology need some form of contract to govern the relationship between the SaaS provider and customer. As with many intellectual ...

So you’ve heard how this great new thing called cloud computing provides benefits such as rapid deployment, flexible scalability and low start-up cost. Sounds like a no-brainer, and you should sign up ...

Discounts or better service may come with big strings attached. Losing the ability to chase innovations or adjust to market changes may not be worth it. According to the surveys of enterprise cloud ...

D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...