On the surface, the 2001 announcement that Convergys was opening a massive call center in Gurgaon, India, may seem like outdated business news. But look closer, and it becomes clear: this wasn’t just ...

The purchase of Stream, based in Minnesota, gives Convergys, which has 80,000 employees, another 40,000 to 45,000 workers. It increases the number of call centers to 135 and allows Convergys to serve ...

Convergys officials announced Tuesday that the Orem Convergys contact center will be closing May 26. This comes on the heels of February announcements of call center and office closures in Tennessee ...

Convergys, Inc. has announced it will add 220 new jobs in September. Company officials say the new jobs are a result of the company expanding its customer service assistance for client DIRECTV. Jim ...

The Convergys call center in Ogden will close May 26, along with the Orem and Cedar City sites as well. Many local folks worked there before moving on to more long-term careers. EDITOR’S NOTE: Due to ...

Corporate Center on state Route 309 in Butler Townshipin early 2000. BUTLER TWP. – Hundreds of jobs appear to be in jeopardy at Convergys Corp., DO Corporate Center on state Route 309 – is expected ...

An Ottawa customer service centre is laying off 800 people, moving work to the Philippines. Convergys notified employees of the layoffs on Monday, after AT&T in the Unites States cancelled a contract ...

Cincinnati, OH-based outsourcing giant Convergys Corporation says it has bought the assets of the AOL contact center in Albuquerque, NM. AOL had been planning to close the 800-person center since last ...

Convergys Corp. will close a Fort Pierce, FL-based call center on May 16, according to the Palm Beach Post. The facility employed 200 workers, a level that had fallen recently from 1,000 due to the ...

Several Convergys Corp. call-center agents have filed a class action against the company alleging that it failed to pay overtime, a Texas legal journal has reported. The suit claims that Convergys ...

CORRECTION: Concentrix President Christopher Caldwell was incorrectly identified in a prior version of this report. CINCINNATI -- It isn’t every day you can win an auction by lowering your bid. But ...