Efficient customer billing isn’t just about keeping the books in order—it plays an essential role in customer satisfaction, retention, and overall business intelligence. When billing systems work ...
Dayton electric utility AES Ohio adopted a new customer billing system last year, and the transition hasn’t been smooth for everyone. Dayton resident Matt Johnson said he has paid $300 twice toward ...
More than 35,000 Massachusetts customers of National Grid can breathe a sigh of relief. The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its ...
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