Consumer reviews are a useful way to find out the quality and value of an item or service, but their design can prove faulty.

Debt collection generates more fraud reports to the FTC than any other industry, according to the agency. But even legitimate ...

ALBANY, N.Y. — New York State Attorney General Letitia James marked this week as "National Consumer Protection Week." Attorney General James released a list that details the top 10 consumer complaints ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

NEW YORK — New York Attorney General Letitia James recently kicked off National Consumer Protection Week by releasing a list of the top 10 consumer complaints received by the Office of the Attorney ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...