CMP Research recognizes MiaRec for customer analytics excellence in customer contact and CX technology. CMP Research ...
Department-level Requirements The contemporary enterprise has a number of departmental-level requirements for interaction analytics. Specifically, every enterprise sees a plethora of customer ...
Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing adoption of AI-driven analytics, real-time ...
The evolution of digital experiences over the years has made it vital for businesses to refine their digital communications and deliver a seamless experience. With 72% of customer interactions now ...
In recent years, marketers had a singular overall objective in their strategy planning: to gain enough data to better understand and serve their customers. In the 2025 digital landscape, marketing ...
Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. We’ve all experienced bad customer service. I tried to resolve a ...
PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Digital Experience Analytics (DXA), a new ...
Bidgely Named Leader in Customer Experience and Customer Engagement Analytics by Guidehouse Insights
Company recognized for equipping utilities with personalized customer consumption insights that empower smarter, more holistic energy control LOS ALTOS, Calif.--(BUSINESS WIRE)--Bidgely has been ...
SAS is touting its new Customer Experience Analytics application, launched at the TFM show in February, as potentially facilitating a revolution in understanding of the customer experience in ...
SOFIA, Bulgaria--(BUSINESS WIRE)-- Accenture (NYSE: ACN) has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights ...
SINGAPORE, July 21, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its ...
(RTTNews) - Accenture Plc (ACN) announced on Tuesday that it has agreed to acquire GemSeek Consulting, a Bulgarian customer experience analytics provider, for an undisclosed sum. Max Morielli, ...
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