As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

Anticipating customer needs ranks among the chief objectives of many in the corporate arena. From marketing and advertising professionals to inventory planners and IT professionals, the ability to ...

If you aren't incorporating voice of the customer feedback, you're missing a competitive edge. Here are 5 examples of how tech giants are getting VOC done. There's no shortage of buzz around the voice ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions. Today’s top companies rely heavily on human insight to guide their strategies ...

Early-stage company raises $3.9 million to automate qualitative analysis powered by the GPT-3 advanced natural language system SAN FRANCISCO--(BUSINESS WIRE)--Viable, an analytics startup using ...