LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its ...

Leaders and business owners have been concerned with customer service and satisfaction since the dawn of civilization. The ancient Greeks famously traded goods and conducted business deals at agoras, ...

AI is here to stay. Generative AI’s growing intelligence can greatly improve all facets of customer experience, including NPS, CES and CSAT. LLMs help you understand your customers. A company’s NPS ...

Results agility means shifting the focus from activity to outcome. In this example, the better measure might be first-contact ...

Longtime rivals tied for second place in this year’s American Customer Satisfaction Index Convenience Store Study ...

However, customers aren’t as pleased with McDonald’s drive-thrus, which had the lowest customer satisfaction rate of 86 ...

For years, customer experience teams have relied on the same metrics to gauge success—NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) fill dashboards and ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Melissa Puls The Fast ...

PSEG Long Island achieves 67% of LIPA's 2024 performance metrics, facing challenges in customer satisfaction and system ...