As a CX professional, a crucial part of providing a positive customer experience is the ability to place yourself in the mind of your customer. Conversely, a failure to fully understand the customer's ...

It's all about the customer after all. The point is, the more challenging it is for your customers to get the support they need, the more likely people are to get frustrated and abandon the process — ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...