The results are in for customer satisfaction for e-commerce companies, and they are a lot like the Internet itself: Heavy on disappointment, with a few pleasant surprises. Just a few years after the ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

Do you remember a time when, as a student, you thought you absolutely nailed the test, but then you failed it? This may have been the case for many companies that lost clients in 2021. In fact, about ...