Neobank users are more likely to feel disgruntled by poor customer service than those who have accounts with full-service traditional online banks. Startups may be able to get away with sparse ...

When you open a new account with a bank, you’re choosing a company to build a relationship with. It’s important to start that relationship with a financial institution that values customer service.

In an uncertain economy, banking customers want clear guidance and familiarity from their financial institution — and they’re not afraid to move their money if they’re not satisfied. Improved customer ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

Excellent customer service continues to drive bank loyalty. The banks in the table below were ranked highest in overall customer satisfaction for the North Central region in J.D. Power’s 2023 Retail ...

When you choose an institution to provide your checking account, credit card, mortgage or insurance policy, you know that it’s important to take a close look at interest rates, fees, policy premiums ...

NEW YORK (AP) — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what the ...

Online banks, also known as direct banks, have no branches. Most of them don't even have ATMs. But over the last two decades, these banks have grown in popularity by offering most of the services ...

Banks are getting thrashed in angry public comments to the Consumer Financial Protection Bureau about customer service with complaints about long wait times, too few branches and rampant fraud. The ...

Polaris Bank has restated its dedication to delivering exceptional “customer experience” as it successfully concluded ...

First National Bank Ghana has officially launched this year’s Customer Service Week under the bold theme “A decade of help, a ...