Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

Talkdesk is showcasing Talkdesk Agent Builder and the broader Talkdesk Customer Experience Automation platform at Customer ...

An AI-powered support agent that learns from company documentation and helps SaaS teams answer customer questions instantly on their website. We built ChatRAG because founders spend too much time ...

Best Buy actually makes it easy to get a live agent on the phone.

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

What if your customer support team never slept, never made mistakes, and could instantly adapt to your business needs? Enter the Claude Code Support AI Voice Agent, a new solution built with ...

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

Product expertise and institutional knowledge are valuable, but changing technology is driving demand for new skill sets, a ...

Salesforce (CRM) is acquiring customer agent platform provider Fin for about $3.6B, subject to customary purchase price ...