ExlService Holdings has transformed into a digital-first, analytics-driven company, with over half of its revenues from AI and analytics, driving deeper client integration and higher margins. Strong ...

Gary Angel is President and CTO at Semphonic. He co-founded Semphonic and continues to lead and develop the industry-leading online measurement practice. Under his leadership, Semphonic has become the ...

When we think about the analysis of our workplaces, we are typically led toward the ubiquitous "employee survey." While such surveys are not without merit, there have inherent shortcomings. First, ...

The financial advisory industry is undergoing a significant transformation due to advancements in technology and evolving client expectations. To succeed in this changing landscape, financial advisors ...

For many of us, and definitely when it comes to digital customer experience professionals, reporting operational data on a regular basis is our main and even our only communication and interaction ...

In the world of digital technology, career paths are rarely linear. For Olayemi Awoeyo, a Lagos-based Business Analyst with a background in digital marketing, navigating this complexity has been both ...