A common criticism of the freelance customer service model is the idea that only full-time employees can safely represent a brand. If you want a consistent level of quality in brand messaging and ...

In recent years, the world has been trending toward a gig-based economic format. A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term ...

Noting that contact centers often struggle to deliver exceptional customer service while cutting costs, Forrester Research suggests that a gig economy labor model can help companies achieve both goals ...

Add Yahoo as a preferred source to see more of our stories on Google. Image Credit: Deposit Photos. The freelance marketplace is evolving, and administrative professionals are finding themselves in ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...