Two years ago I happened upon a small, yet beautiful, act of hospitality and customer service while I was researching my new book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share ...

The hospitality industry is all about service—serving the customer’s needs and creating a customer experience that creates loyalty. We want them to come back again and again, trusting that not only ...

Hospitality is a discipline.

The hospitality industry encompasses a wide range of professions, including those related to food service and lodging. Small businesses with a focus in hospitality services need to understand the ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

More than 8,000 miles from home, Chrision McPherson and Shamar Brown are honing their hospitality skills while gaining ...

The Bermuda Tourism Authority celebrated the Bermuda Hospitality Service Standards Awards, recognising top-performing hotels for excellence in service, employee engagement, and online reputation. A ...