J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

Christian Brothers Automotive (CBA), a leading automotive repair franchise, recently hosted its 15th Annual National Service ...

SAN FRANCISCO, CA / ACCESS Newswire / October 13, 2025 / For many drivers, the auto repair process after an accident feels like a black box. How long will it take? What will it cost? Why do things kee ...

Customer satisfaction with the dealer service experience is up, even as wait times for appointments and vehicle service continue to rise, according to the latest research from J.D. Power. The ...