A Senate committee hears bombshell testimony about Optus's processes during an outage that led to the deaths of multiple customers who were unable to call Triple Zero.

SYDNEY (Reuters) -Optus, Australia's No. 2 telecom carrier, said on Sunday that a departure from regular processes on a network upgrade sparked a technical failure that disrupted emergency call ...

MELBOURNE, Australia — Australia on Monday foreshadowed changes to the country's telecommunications industry after a major company’s failure to connect hundreds of emergency calls last week was linked ...

Optus says an issue is affecting mobile services for some customers, who are seeing "no service" or "SOS" on their devices.

The first public sign anything was wrong at Optus came when newsrooms around the country began fielding calls from its communications staff late on Friday afternoon. The brief was to get down to the ...

SYDNEY (Reuters) -Australian telco Optus said on Monday it had suffered another emergency call outage in an area south of Sydney, 10 days after a broader disruption that it said had probably caused ...

Australia’s second-largest telco is attempting to reset following a catastrophic year, but is cutting jobs when it has ...

Australian phone company Optus will implement any recommendations from an independent review, Chief Executive Officer Stephen Rue said, after an emergency call outage that resulted in at least two ...

Optus network customers have reported more emergency triple-0 call failures outside the hours of recently confirmed outage periods in September. Those outages resulted in hundreds of emergency calls ...