What’s happened? Samsung is testing a new retail repair service that brings quick diagnostics in-store and routes more complex repairs through nearby service centers, as the brand looks to cut down ...

Roughly one in every five smartphones sold is a Samsung. And as good as Samsung's reputation for build quality is, with that many phones manufactured and in use around the world, of course there will ...

In a move to revolutionize customer service, Samsung and AT&T have joined forces to introduce a groundbreaking same-day repair option for Galaxy phone users. This partnership promises to streamline ...

If you’ve got a Samsung Galaxy phone in need of repair, you may need to find a new shop. Best Buy’s Geek Squad—once a Samsung-authorized partner—will no longer fix hardware issues such as depleted ...

If you have a Samsung Galaxy device, then now would be a good time to consider getting Samsung Care+. Why? Because screen repairs will be free under Care+ for covered Galaxy devices beginning in ...

Your Samsung phone breaks -- maybe your screen cracks after a drop, or your battery doesn't hold a charge no matter what cable you use. Whatever the issue, you need to get it fixed ASAP -- so where ...

There will be a Samsung self-repair service launching this year in collaboration with iFixit. You’ll be able to order genuine Samsung parts for phones/tablets and then make the repairs yourself. There ...

Samsung reveals what happens behind the scenes when your phone gets repaired. Samsung offers three options for repair, including walk-in, mail-in, and at-home. Samsung is offering a deal where ...

Brady Snyder is a technology journalist that has written about mobile devices and computers for multiple publications for over two years. He graduated from St. John's University with a B.S. in ...

If you buy something from a Verge link, Vox Media may earn a commission. See our ethics statement. is a former news writer for The Verge. Today, Samsung announced a new self-repair program that will ...

Buying a smartphone is a big investment. This is especially true if you buy one that just hit the market. When you spend up to $1,000 on a smartphone, you probably want peace of mind that it will last ...