Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement. But after ...

Hundreds of Sears customers are claiming that the company's home services division is in shambles. The department, which is responsible for home repairs, is failing to fix faulty or broken appliances ...

An 87-year-old woman says she went without a working refrigerator for almost a month, until she contacted the ABC7 I-Team.

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...

Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

Once, Sears, Roebuck & Co. was a retailing giant with few rivals. The signs over its doors promised, “Satisfaction Guaranteed or Your Money Back.” Times have changed. Best Buy, Home Depot and Lowe’s ...

When my grandfather started working at Sears in 1965, it was America's greatest retailer. "Sears was where everyone shopped and I knew my customers well," my grandfather, Carl Schweinfest, told me.

What was once one of America's most popular big box chains is closing another 100 stores by the end of the year. USA Today says the company will start liquidation sales by the end of September, and ...

Bankrupt retailer Sears announced that it's seeking permission to sell its home improvement division to a key rival partly responsible for its downfall. Pending trustee approval, it will sell the ...

While many retailers celebrated a successful 2011 holiday season, Sears, now viewed as an older, shabbier, brick-and-mortar store well out of its prime, finally had to face the truth about its ...

Hundreds of Sears customers are claiming that the company's home services division is in shambles. The department, which is responsible for home repairs, is failing to fix faulty or broken appliances ...