Word offers tools that you can use to customize text or objects to make a point or to emphasize the document's purpose and mood. We'll probably always need Word to create plain text documents, but ...

Q: I frequently create multilevel outline lists in Word. I want these lists to stand out, so I spend a lot of time individually formatting the various levels in my lists, but this is a tedious process ...

The quickest way to illustrate the workflow process at your organization may be to simply scrawl it on a whiteboard, but that means you'll have to change it every time there's a promotion or new hire.