The latest deal in government technology has a company known for Tasers and body cams buying a young, well-funded firm seeking to bring more AI into emergency communications. Axon says it has inked a ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning ...

Metro Atlanta's biggest 911 centers are spending millions to modernize their networks, enabling faster answer and response times after complaints in some jurisdictions.

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning humans are still necessary.

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film “The Brutalist,” the French company that owns the largest call center in the world has announced that it’s ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an artificial intelligence chatbot to pick up the slack.

There is no place on Palm Beach Island that you cannot go without advanced artificial intelligence surveillance.Stay up to date: The latest headlines and weather from WPBF 25The “Real Time Crime ...