Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

As the workplace continues to evolve with advancements in technology, so too are the skill sets demanded by employers seeking top talent. While technical expertise matters, interpersonal soft skills ...

In today’s rapidly evolving workplace, dominated by advancements in generative AI, a consensus has emerged among younger workers: Soft skills—such as empathy, communication, and leadership—are more ...

Generation Z has been entering the workforce with impressive technical skills, but many employers report a notable gap in soft skills such as communication, adaptability, emotional intelligence, and ...

From robotics on factory assembly lines to ChatGPT, artificial intelligence is as prevalent in major industries as it is on our smartphones. From some perspectives, that expansion is revolutionary; ...