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Hyderabad: What began as casual scrolling, streaming, or chatting has spiralled into something deeper—and far more complex.

Modern-day chatbots often use AI and are used for an abundant number of tasks. Rule-based chatbots Rule-based chatbots only allow the user to input what the chatbot is programmed to handle.

How this might affect a user’s wellbeing is still unclear, but Character.ai is being sued after one of its users died by suicide. Chatbots can also irk users in surprising ways.

AI chatbots have found a home in almost every industry. Businesses use them to streamline customer service, with some studies showing gen AI chatbots resolving 75% of customer interactions.