It can be a bit disorienting when your phone rings and your own home phone number comes up on the caller ID. But will you answer the phone? Scammers are betting you will, or at least you'll be more ...

Do you have a problem that no one can seem to solve? Have you reached out to others for help, but no one has the answer? Have businesses or government agencies let you down? It's time to contact Call ...

Scam and spam calls are getting more common. And they’re hard not to answer because the number comes up as “unknown.” When there’s no caller ID number, you can’t be sure if it’s a spam caller or an ...

SAN ANTONIO – It’s as simple as picking up the phone — that’s all it takes, according to the San Antonio Metropolitan Health District when it comes to contact tracing COVID-19. Around 70 workers and ...

Although there's a pretty good chance you already have a phone number on your smartphone, your primary number assigned by your carrier isn't your only option for calling and texting. There are ...

When customers call a contact center, the last thing they expect is to be delighted. They brace themselves for complicated and annoying IVRs, multiple conversations with multiple agents and lengthy ...

Following up from our last newsletter on the basic definition of a traditional call center, today we’d like to highlight the differences between a call center, a contact center, and an IP contact ...

With the number of coronavirus cases climbing in North Carolina, the state now has a fortified tool to fight the virus: 250 new contact tracers. With the number of coronavirus cases climbing in North ...