The core of this particular bad experience is the core of nearly every bad customer experience: a failure to listen. Despite talking to so many people, you don’t feel heard. They’re not ...

Customer service and customer experience are essential components of a successful business.

Want to improve your customer experience delivery? Then be relentless in finding ways to treat your employees better. Here are a few examples of how you can make your employees feel appreciated ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...

They are changing the old mindset that customer service is a cost center and instead view it as an opportunity to build loyalty and grow revenue through standout experiences.

For example, companies that excel at customer experience have one and a half times more engaged employees than companies with a record of poor customer experience.

Bad customer service threatens $3.7 trillion annually for organizations around the globe, according to new research from the Provo-based Qualtrics XM Institute.

To deliver the best bot experience possible, it’s crucial for companies to train their chatbots on how to understand customer intent and to regularly test the technology to identify and fix any ...