The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

ai12z on Feb. 2 launched a platform update introducing "vibe coding," a natural language interface that according to the ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Coveo's generative AI and commerce momentum translated into record new business bookings in Q3 fiscal 2026. The company ...

What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...

After two years of softness, Starbucks’ traffic rebound points to a familiar truth: experience moves the business before the ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Data quality determines AI success. Data infrastructure quality, not technology sophistication, determines AI success, with ...

VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create an entity with more than $100 million in annual revenue and over 4,000 ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

The Drupal Association on Jan. 28 released Drupal CMS 2.0, introducing a visual page builder and AI-powered tools designed to ...

AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.