AI is taking over the front line. Whether that deafens your company or sharpens its hearing depends on decisions leaders make ...

Using AI to reduce your call center costs seems like a no-brainer. But a new study from AI-powered CX measurement company ...

Modern health systems are replacing contact centers with agentic AI that resolves patient needs, not just routes calls.

"It was a reality where exceptions became the rule." The abuse of the comprehensive wage system is not limited to specific ...

Days after the Tata Consultancy Services (TCS) conversion row began, the company shut down the Nashik BPO office and asked its employees to work from home as a precautionary measure for their ...

Bollywood socialite and influencer Orhan Awatramani alias Orry on Wednesday appeared before Mumbai Police to record his statement in a drug seizure case, an official said. Orry arrived at the ...