Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

While AI chatbots are a great tool to learn concepts, narrow down choices or even discover options, the risk lies in treating ...

ChatBet founder Josh Swerdlow looks at how consumer preferences and regulatory changes are forcing a rethink amid the rise of ...

Ias Ari Mahaputra Naibaho, Job Analyst, shares how empathy-led communication, short-form storytelling, and AI tools have ...

The AI system described in the study is designed as a bidirectional communication infrastructure. It combines a public-facing ...

Clawdbot is designed to act on a user’s behalf. It belongs to a category known as “agentic AI”, systems that can take actions ...

Merger of Wenku and Wangpan into a new AI unit comes as tech firms race to turn their services and apps into the next 'super ...

Gartner found only about one-third of consumers believe GenAI chatbots are as effective as search engines for learning new information ...

Use this AI workflow to easily onboard new hires and provide them with all the SOPs, policies, and FAQs they need, without getting pinged on Slack every five minutes.

The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...