Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

While AI chatbots are a great tool to learn concepts, narrow down choices or even discover options, the risk lies in treating ...

Your chatbot represents your brand voice. It should feel conversational and not mechanical. Speak naturally, using your brand’s tone. Chatbots should make life easier for the user, not test their ...

The rise of the AI chatbot in healthcare is not just a trend but a fundamental necessity for survival and growth.

Kotozna Inc. (Head office: Minato-ku, Tokyo; Representative Director: Genri Goto) is a B2B SaaS company specializing in ...

Ias Ari Mahaputra Naibaho, Job Analyst, shares how empathy-led communication, short-form storytelling, and AI tools have ...

The AI system described in the study is designed as a bidirectional communication infrastructure. It combines a public-facing ...

When asked about the cost of the USC’s partnership with OpenAI, interim Chief Information Officer Midhat Asghar wrote to the ...

Clawdbot is designed to act on a user’s behalf. It belongs to a category known as “agentic AI”, systems that can take actions ...