Phillips Outsourcing Limited (POL) has been named the Most Innovative and Customer-Centric Outsourcing Organisation at the 2026 Association ...

Amid last week’s radio layoffs, Rogers also quietly gutted its front-line customer service agents — the latest in a long line of layoffs that are seeing customer service roles outsourced to other ...

THE Philippine information technology and business process management (IT-BPM) industry does not expect immediate disruption ...

The best mobile network in South Africa has unhappy customers; the worst-measured has the happiest. Why is that so?

Total CX, a part of the Beyon Group, has signed three strategic agreements with Bahrain Kuwait Insurance Company (BKIC), covering manpower outsourcing services, tele-sales services and AI Solutions.

In this article Adarsh Kumar's views on how iEnergizer is addressing AI, workforce retention, customer experience and ...

Veteran technology sales leader to accelerate growth and customer engagement across Thrive's expanding global business ...

London-based AI customer experience platform Crescendo has appointed co-founder Andy Lee as chief executive. Andy, who ...

Anthropic's Meta talks, its xAI and TeraWulf contracts and Oracle's New Mexico permit fight show how AI labs are reallocating ...

Enterprises integrate their own systems with LXT's global contributor network via API — full control over tasks, workflows, and quality at scale TORONTO, July 16, 2026 /PRNewswire/ -- LXT, a provider ...

South African firms are racing into agentic AI – and straight into a Popia compliance minefield, writes Herman Haasbroek.

A recently released Warehouse Specialists Inc, LLC survey of 306 supply chain, operations, and logistics leaders at U.S.