Uber's global customer service network has been hit by layoffs in favor of AI.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile' or the 'Company'), a leading provider of customer engagement and marketing technology services, announced enhancements to the customer service ...

DevRev, maker of the agentic AI product Computer, today announced Voice AI across its Customer Agent for self-service customer support, extending the same organizational memory already powering chat ...

An Uber spokesperson tells Bloomberg that the move comes as the company works “to simplify operations, strengthen in-person collaboration, and continue to embrace AI.” Uber is also asking remote ...

OpenAI's new Presence product signals its push beyond AI models into business software and AI-powered work.

In customer service, building trust in AI is crucial for its effectiveness and long-term acceptance. Two Ai implementations are already in play in the customer experience: Natural language processing ...

AI is not the differentiator. The differentiator is how well companies connect technology, data and human expertise into one ...

Learn how Jelly Roll's AI strategy strengthens customer trust, personalizes communication, and proves AI works best when it ...