Uber's global customer service network has been hit by layoffs in favor of AI.

A bill making its way through the Legislature is trying to keep human customer service agents on the other side of the phone. Assembly Bill 1609, authored by Democrat Rick Chavez Zbur, would require ...

Uber has announced sweeping layoffs, the latest tech giant to make a cull of employees in favor of AI. The company laid off 10 percent of its customer service department Wednesday ...

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and replacing them with AI improve that?

Uber cuts 10% of customer service jobs to simplify operations and boost AI integration, joining tech giants like Amazon and ...

An Uber spokesperson tells Bloomberg that the move comes as the company works “to simplify operations, strengthen in-person collaboration, and continue to embrace AI.” Uber is also asking remote ...

Uber cut 10% of its customer service staff to embrace AI, joining a 2026 wave of tech layoffs tied to automation.

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile' or the 'Company'), a leading provider of customer engagement and marketing technology services, announced enhancements to the customer service ...

Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.

Uber Technologies Inc. said it has cut 10% of jobs within its customer service operations as part of a broader effort to simplify its ranks and “embrace artificial intelligence.” Most Read from ...

Learn how Jelly Roll's AI strategy strengthens customer trust, personalizes communication, and proves AI works best when it ...

British Gas owner Centrica has said it will cut 1,300 jobs over the next two years as part of its ongoing turnaround efforts.