Dozens of doctors and therapists said chatbots had led their patients to psychosis, isolation and unhealthy habits.

California is taking a stand against unregulated AI. Discover the 7 California AI laws changing how you interact with ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

The seeming erosion of important guardrails during long conversations was a key finding in a report (PDF) released this week ...

Chatbots are already a burgeoning source of news. Seven percent of respondents in the U.S. use chatbots for news every week, ...

AI chatbots are no longer just tools that answer questions. They are engineered to feel like attentive companions, shaping conversations so that users linger, return and sometimes struggle to log off.

Abstract: In today's digital landscape, the rise of chatbots in customer service has become a hot topic-and for good reason. These AI-powered tools are changing the way companies interact with their ...

Travel and tourism have always evolved alongside technology, but what lies ahead is far more disruptive than anything the industry has experienced before. In 2026, artificial intelligence, automation ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Interacting with chatbots can shift users' beliefs and opinions. A newly published study aimed to figure out why. Post-training and information density were key factors. Most of us feel a sense of ...