Most laundry owners keep an open ear to customer preferences in informal ways. A striking 84.2% said they rely on personal ...

To demonstrate the power of Synthetics, Heatseeker collaborated with the KPMG Futures team to create a live showcase at the ...

Biocon Chairperson Kiran Mazumdar-Shaw expressed her disappointment over the in-flight meals on an IndiGo flight. Recently, ...

The future of flexible work will not be decided by floor plans or badge swipes. It will be decided by who gets to build the ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

While Get to Know Your Customers Day provides a quarterly reminder, the most successful businesses make customer ...

The evidence points to widening adoption and uneven guardrails, but the outcome isn’t preordained," according to a new Gallup ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

Stories of reinvention, potential retrenchment are becoming common as companies and industries embrace the AI tidal wave Read ...

Aoife McNamara is one of Ireland’s most exciting fashion talents, and one of the designers showing at Ireland Fashion Week.

Startek®, a digital-first global customer experience (CX) solutions provider, announced that Startek India has been named ...