Uber's global customer service network has been hit by layoffs in favor of AI.

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and replacing them with AI improve that?

Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.

An Uber spokesperson tells Bloomberg that the move comes as the company works “to simplify operations, strengthen in-person collaboration, and continue to embrace AI.” Uber is also asking remote ...

Consider using a ride-hailing service to get to the Park. Please do not ask to be picked up or dropped off on South Capitol Street. This is a busy highway, and stopping there is dangerous. Get a safe, ...