As Starbucks continues its “get back to Starbucks” plan to revive slumping sales, the company announced it will implement an ...

Starbucks plans to introduce a generative AI assistant, developed in collaboration with Microsoft Azure’s OpenAI platform, to ...

Starbucks' Green Dot Assist AI-powered tool details how to make a specific drink and offers to a show a barista a quick video tutorial. (Screen grab via ...

Experts warn that the agreeable nature of chatbots can lead them to offering answers that reinforce some of their human users ...

As AI chatbots grow into large-scale businesses, companies may use engagement optimization techniques even at the expense of ...

Starbucks is betting on AI to give its baristas some extra help behind the counter. The Seattle-based coffee chain announced Tuesday the launch of “Green Dot Assist,” an AI-powered virtual ...