Algolia Dynamic Facets uses shopper behavior to automatically prioritize the most relevant filters for every search, ...

A self-serve version of GetFeedback helps marketing, product, and digital customer-experience  teams capture in-the-moment customer feedback.

Glia, a banking artificial intelligence solutions provider, today introduced three response modes for Glia Banker, its voice and digital AI agent, to help financial institutions decide how flexible ...

Driive Dot combines conversational voice AI with Driive's scheduling engine so every call, form fill, and calendar request turns into a booked appointment.

DX for Support, its customer experience platform, evolving it into trans-DX Plus for Support. Under a partnership with vottia, a company specializing in AI agent technologies, trans-DX Plus for ...

Truecaller plans to acquire TextPlus, a communications software company, for $15 million. The TextPlus acquisition increases Stockholm, Sweden-based Truecaller's footprint in the United States and ...

Small Business, a self-serve, consumption-based offering for small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools. 8x8 Small Business is built ...

Discover how to set your workforce up for success with hybrid solutions, AI-first experiences for every role, and continuous ...

CTM, a conversation analytics company, has launched a native OpenAI Ads attribution and conversion integration and AskCTM, an in-platform artificial intelligence agent that makes CTM's AI features ...

With Vibes' RCS Studio Professional, companies can now upgrade AI agents that communicate over voice and text to rich, conversational RCS messaging.

Fraud is more than just a security failure; it is a revenue leak. Companies need to start treating it that way.

New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences ...