This update is designed to foster unprecedented collaboration between Quality Teams and Contact Center Leadership, ensuring a seamless quality management approach. Available to all Cogito …

With the announcement of Verint acquisition of Cogito, we are excited to announce a complete rebranding of Cogito's user interface! As part of our ongoing commitment to better serve our users …

The decision to partner with Cogito was driven by the need for a unique real-time solution capable of supporting and guiding thousands of customer service representatives, referred to as Guides, …

With introduction of Agent Call Sessions, we’re happy to introduce two powerful new endpoints in the Cogito Data API that provide up-to-date access to full Agent Call Session data as soon as a call ends …

Verint Coaching Dashboard [Cogito] in Salesforce offers the same functionality as the Live View of Verint Coaching Dashboard. Agent Trends: provides a high-level view of how an Agent is using …

The Logins section offers a visual representation of agent logins to the Cogito system, providing insights with three reports. The Agent Distribution graph displays the percentage of selected agents in each …

For the avoidance of doubt, as between the parties, the Cogito Solution is the sole and exclusive property of Cogito and constitutes Confidential Information of Cogito within the meaning of this …

Cogito has activated a new API enabling customers with direct access to all post-call Cogito Data - available in a structured & standardized format through a set of API endpoints.

While these changes are typically performed by our services team, we are working towards making them available to all customers through a self-service offering for direct management of your Cogito settings.

Verint Coaching powers the teams behind great CX! History Verint Coaching has been dedicated to equipping frontline teams with real-time emotional intelligence and insights to handle one of the most …