Troubleshoot buying issues with Microsoft Store
Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.
Unable to Complete Payment on Microsoft Store - Microsoft Q&A
Jun 15, 2025 · Despite trying multiple payment methods—including the same card used for my Copilot subscription—the transaction does not go through. I have already reviewed Microsoft’s …
Fix problems with apps from Microsoft Store
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter. If you …
Help with Microsoft Store purchases
Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. If you still need help …
Contact - Microsoft Support
If you’re having trouble buying something from Microsoft Store, here are some steps to try to get things working again. Check your credit card is up to date. Check you don't have any subscription payments …
I can't find or install an app from Microsoft Store
Learn why you might not be able to find or install some of the apps in Microsoft Store.
[Article] Troubleshoot Microsoft Store on a Windows 10/11 Machines
Jul 17, 2025 · This article will guide you through troubleshooting steps to resolve issues with the Microsoft Store on Windows 10/11 machines and explain the relationship between Microsoft Security …
Microsoft Store doesn't open - Microsoft Support
If you're having trouble launching Microsoft Store, here are some things to try: Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then …
Problem with Microsoft Store apps - Microsoft Q&A
Jun 16, 2024 · Feel free to skip any that you've already tried: Press Windows key + R to open the Run dialog box. Type wsreset.exe and press Enter. This will reset the Microsoft Store cache and may …
Troubleshoot Microsoft Store app download failures
Jan 15, 2025 · This article provides guidance for troubleshooting failures in downloading or updating apps from Microsoft Store.
Troubleshoot buying issues with Microsoft Store
Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.
Problem with purchase from Microsoft Store - Microsoft Q&A
May 24, 2020 · I wanted to give a game as a gift to my fiend. It occurred when I was purchasing this game from the Microsoft Store. But got an error message: Contact us at Microsoft support. We are …
"Unable to complete this transaction" error message - Microsoft Support
Start by visiting microsoft.com/store. Select Search in the top right-hand corner and type in the product you want to purchase. Your results will be displayed and click the product to get the buy page to …
Fix problems with apps from Microsoft Store
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter. If you …
how to fix microsoft store - Microsoft Q&A
Feb 26, 2025 · My Microsoft store won't allow me to download or upgrade apps and a pop up keeps appearing saying "error, something went wrong, we know what's wrong and are trying to fix it, please …
How to fix Microsoft store error "Something went wrong. we're aware …
May 1, 2024 · I am a user of Microsoft products like you, and it is a pleasure to greet you. I understand you're encountering the error code 0x80070005 in the Microsoft Store on Windows 11.
Trying to purchase Windows 11 Pro and I get a trouble processing ...
Jul 15, 2025 · I've been trying to purchase Windows 11 Pro to use on Parallels and when checking out I get the below error. I've checked my address and used multiple cards with the same issue.
How to solve "Microsoft Store Error" issue? *UNABLE TO …
Jul 12, 2025 · I am unable to Download/Install any app (s) from the MS Store. Whenever I click on Install button, after a few seconds, I get the error "Try again later. Something happened on our end.". I have …
I can't find or install an app from Microsoft Store
Learn why you might not be able to find or install some of the apps in Microsoft Store.
Card info it’s right but on the website it says it’s wrong
4 days ago · This has been happening repeatedly, and at this point the only way I can make a purchase is by physically going out to buy a redeemable gift card, which clearly indicates a problem with the …
How to restore Minecraft - Microsoft Q&A
5 days ago · I have been trying to log in to my Minecraft for several days but whenever I use the associated Microsoft account it prompts me to buy Java Edition again. I have had Minecraft since the …
疑難解答 Microsoft Store 的購買問題 - Microsoft Support
如果您無法從 Microsoft Store 購買應用程式、遊戲或下載專案，請嘗試下列步驟。
Need to play Minecraft Java on new PC, but ... - learn.microsoft.com
Dec 23, 2025 · Sometimes, the purchasing account (Microsoft Account) signed into the Microsoft Store can change, which may cause issues with accessing your games. Here are a few steps you can take …
upgrading windows 11 home to pro - Microsoft Q&A
2 days ago · Run the Activation Troubleshooter: In the Activation settings, you can find an option to troubleshoot activation issues. This might help identify and resolve the problem. Ensure Internet …