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Return fraud is on the rise and it’s leading retailers to turn to AI to combat it. Happy Returns, a logistics company that processes millions of returns each year for major apparel brands, reports that return fraud has reached record levels, with as many as one in nine returns being fraudulent. The logistics company has introduced an artificial intelligence system called Return Vision, which assigns a fraud risk score to each returned item. Items flagged as high risk are routed to secondary scre
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